Refund policy

Refund, Replacement & Cancellation Policy

Introduction

At AVALE, we strive to ensure customer satisfaction with every purchase. This Refund, Replacement & Cancellation Policy explains the conditions under which cancellations, exchanges, replacements, and refunds may be requested.

Order Cancellation

  • Customers may request cancellation of an order within 5 days of placing the order, provided that the order has not been shipped.

  • Once an order has been dispatched or is out for delivery, cancellation requests may not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, faulty, or different from what was ordered, please contact us within 24 hours of delivery.

To process any exchange or replacement request, customers must provide:

  • Order Number

  • Clear product images

  • Unboxing/Open Box Video (mandatory)

  • Description of the issue

Failure to provide a valid Open Box Video may result in rejection of the request.

Exchange Policy

  • Exchange requests will only be considered if a complete Open Box Video is provided within 24 hours of delivery.

  • After verification and approval by our support team, the exchanged product will be shipped within 7 business days.

  • Exchange requests submitted after 24 hours of delivery may not be accepted.

Replacement Policy

  • If the product is found to be defective or faulty, customers must provide an Open Box Video along with supporting evidence.

  • Upon approval, a replacement product will be dispatched within 7 business days.

  • Replacement requests without a valid Open Box Video may be rejected.

Return Policy

  • We do not accept returns for delivered products.

  • Returns based on change of mind, personal preference, or non-product-related reasons will not be accepted.

Refund Process

Refunds will only be issued in cases where:

  • A replacement or exchange cannot be provided; or

  • The issue is verified and approved by our team as eligible for a refund.

Once approved, refunds will be processed to the original payment method.

Refund processing may take up to 7 business days depending on your payment provider or bank.

Situations Where Requests May Not Be Approved

Requests for refund, replacement, or exchange may be declined in the following situations:

  • Open Box Video is not provided

  • Request is made after the specified time period

  • Product is damaged due to misuse, negligence, or improper handling

  • Product has been used, altered, or tampered with

  • Change of mind after successful delivery

  • Incomplete or unverifiable evidence of the reported issue

Contact Us

For refund, replacement, or exchange-related inquiries, contact us at:

Email: hitesh@avale.co.in