Refund policy

Refund, Replacement & Cancellation Policy

Introduction

At AVALE, we strive to ensure customer satisfaction with every purchase. This Refund, Replacement & Cancellation Policy explains the conditions under which cancellations, exchanges, replacements, and refunds may be requested.

Order Cancellation

  • Customers may request cancellation of an order within 5 days of placing the order, provided that the order has not been shipped.

  • Once an order has been dispatched or is out for delivery, cancellation requests may not be accepted.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, faulty, or different from what was ordered, please contact us within 24 hours of delivery.

To process any exchange or replacement request, customers must provide:

  • Order Number

  • Clear product images

  • Unboxing/Open Box Video (mandatory)

  • Description of the issue

Failure to provide a valid Open Box Video may result in rejection of the request.

Exchange Policy

  • Exchange requests will only be considered if a complete Open Box Video is provided within 24 hours of delivery.

  • After verification and approval by our support team, the exchanged product will be shipped within 7 business days.

  • Exchange requests submitted after 24 hours of delivery may not be accepted.

Replacement Policy

  • If the product is found to be defective or faulty, customers must provide an Open Box Video along with supporting evidence.

  • Upon approval, a replacement product will be dispatched within 7 business days.

  • Replacement requests without a valid Open Box Video may be rejected.

Return Policy

  • We do not accept returns for delivered products.

  • Returns based on change of mind, personal preference, or non-product-related reasons will not be accepted.

Refund Process

Refunds will only be issued in cases where:

  • A replacement or exchange cannot be provided; or

  • The issue is verified and approved by our team as eligible for a refund.

Once approved, refunds will be processed to the original payment method.

Refund processing may take within 15 business days depending on your payment provider or bank.

Situations Where Requests May Not Be Approved

Requests for refund, replacement, or exchange may be declined in the following situations:

  • Open Box Video is not provided

  • Request is made after the specified time period

  • Product is damaged due to misuse, negligence, or improper handling

  • Product has been used, altered, or tampered with

  • Change of mind after successful delivery

  • Incomplete or unverifiable evidence of the reported issue

Contact Us

For refund, replacement, or exchange-related inquiries, contact us at:

Email: hitesh@avale.co.in